Vendor/Seller Policy

Vendor/Seller Policy – TruDeliver

At TruDeliver, we aim to maintain a transparent and efficient relationship with our vendors while ensuring a seamless experience for our customers. All vendors must comply with the following policies to continue selling on our platform.

1. Vendor Payouts

• Vendor payouts are made only for orders successfully delivered to customers.
• Payouts will be processed 4 days after the order is marked as delivered to allow for any return or exchange claims.
• Orders that are returned, exchanged, or canceled due to vendor-related issues (damage, poor packing, or incorrect product) will not be included in vendor payout calculations.
• TruDeliver does not operate on a commission-based model; payouts are based solely on the agreed TP (Transfer Price) for each product.

2. Return & Exchange Management

• TruDeliver accepts returns or exchanges only for the following reasons:
1. Customer receives a damaged product.
2. Customer receives an incorrect product.
3. Product has poor packing by the vendor, leading to damage or defect.
• Any order returned or exchanged due to the above reasons will not count toward vendor payout.
• Customer unavailability at the time of delivery does not affect vendor payout. Returned products due to failed delivery attempts will only be counted once successfully delivered.

3. Product Approval & Listing

• Vendors must check and confirm all product details before going live, including:
• Product images
• Product description
• Pricing (TP)
• Stock availability
• Confirmation must be sent to TruDeliver via email before publishing.
• TruDeliver is not responsible for listing errors caused by incorrect vendor-provided information.

4. Stock Management

• Vendors are responsible for maintaining daily stock updates.
• TruDeliver may accept out-of-stock reasons for limited periods only.
• If a vendor repeatedly fails to update stock or does not provide prior notice, TruDeliver reserves the right to remove the vendor’s listings without prior intimation.
• Proper stock management ensures a smooth customer experience and timely payouts.

5. Packaging & Quality Guidelines

• Vendors must ensure proper packing and quality control before dispatch.
• Poor packaging that leads to product damage excludes the order from vendor payout.
• TruDeliver may reject future listings from vendors consistently failing packaging or quality standards.

6. Vendor Responsibilities

• Ensure accurate product representation: images, pricing, and specifications.
• Confirm stock availability before accepting new orders.
• Respond promptly to TruDeliver requests regarding returns, exchanges, or order clarifications.
• Maintain proper packaging to minimize transit damage.
• Update stock daily and communicate any exceptions timely.

7. TruDeliver’s Rights

• TruDeliver reserves the right to modify, suspend, or remove vendor listings for policy violations.
• TruDeliver may audit vendor orders and withhold payouts for non-compliance with quality, return/exchange, or stock update requirements.
• TruDeliver’s decision regarding disputes between vendors and customers is final and binding.

By partnering with TruDeliver, vendors acknowledge and accept this policy. Compliance ensures timely payouts, smooth operations, and a positive experience for both vendors and customers.