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Shipping Policy

Shipping Policy – TruDeliver

At TruDeliver, we are committed to delivering your products safely and on time. Please read our shipping policy carefully to understand the process, timelines, and your responsibilities.

1. Delivery Timeline

  • Orders are typically delivered within 7–8 days from the date of pickup from the vendor.
  • Delivery timelines may vary due to factors beyond our control, including:
    • Adverse weather conditions (e.g., heavy rain, floods)
    • Courier service delays
    • Public holidays or natural events
  • Any delay caused by such events will be communicated promptly to the customer.

2. Order Confirmation & Processing

  • Order placement does not guarantee delivery.
  • Orders are confirmed only after the vendor verifies stock availability.
  • Once confirmed, the order is processed for pickup and shipping.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at the checkout.
  • Free shipping promotions are valid only for eligible products and regions as mentioned.

4. Delivery Address & Contact

  • Customers must provide accurate and complete delivery details, including:
    • Name, phone number, and address
    • Landmark or additional instructions for easy delivery
  • TruDeliver is not responsible for failed deliveries due to incorrect or incomplete information.

5. Partial Shipments

  • Some orders may ship in multiple packages if:
    • Items are sourced from different vendors
    • Certain products are available later than others
  • Customers will be informed if partial shipment occurs.

6. Order Tracking

  • Customers will receive tracking details via email or WhatsApp once the order is picked up by the courier.
  • Tracking information allows you to monitor your shipment until delivery.

7. Lost or Damaged Shipments

  • In case of lost, damaged, or defective shipments, customers should contact TruDeliver support within 2 days of delivery.
  • TruDeliver will coordinate with the vendor and courier to replace, exchange, or refund the product as per our Refund & Return Policy.

8. Courier Service Limitations

  • Delivery depends on the courier partner’s operational capacity.
  • Delays due to remote locations, natural calamities, strikes, or technical failures are beyond our control.
  • TruDeliver will communicate any such delays to customers as soon as possible.

9. Failed Delivery Attempts

  • If a courier attempts delivery and fails, the customer will be notified.
  • Orders may be rescheduled for delivery once at no extra cost depending on courier policy.

10. Customer Responsibility

  • Ensure someone is available to receive the order at the given address.
  • Verify the package and report issues immediately with photographic or video proof.

11. Contact for Shipping Issues

  • For shipping queries or concerns, contact TruDeliver at:
    • Email: support@trudeliver.com
    • WhatsApp / Phone: +91 96865 44813
    • Support Hours: 11:00 AM – 4:00 PM, Monday to Saturday

TruDeliver strives for timely, safe, and transparent deliveries. By placing an order, you acknowledge and accept our shipping policies and conditions.