Boston
Categories
 +919686544813
0Cart

Safety & Security Guidelines

Safety & Security Guidelines – TruDeliver

At TruDeliver, the safety of our customers, vendors, and staff is our top priority. These guidelines ensure that all interactions, transactions, and deliveries are secure, reliable, and efficient.

1. Customer Safety Guidelines

  • Secure Transactions: Always make payments through the official TruDeliver platform. Avoid sharing bank details, OTPs, or card information with anyone claiming to represent TruDeliver outside our official channels.
  • Account Security: Use strong passwords and do not share your account credentials with anyone. Change your password periodically.
  • Delivery Safety: Always check the delivered product before accepting it. If possible, record an unboxing video, especially for valuable or fragile items.
  • Report Suspicious Activity: Immediately contact us if you notice unusual activity in your account, or receive fraudulent messages claiming to be TruDeliver.

2. Vendor Safety & Security Guidelines

  • Stock Management: Maintain accurate, up-to-date stock information to avoid order cancellations or disputes.
  • Packaging & Dispatch: Ensure products are packed securely to prevent damage during transit. Poor packaging can result in non-payout or customer complaints.
  • Transaction Security: All payments and payouts are handled securely through TruDeliver’s official channels. Never share vendor credentials with unauthorized parties.
  • Communication Protocol: All customer and TruDeliver communications must be conducted through official channels (email, WhatsApp, or the TruDeliver platform).

3. Delivery & Courier Safety

  • TruDeliver partners with verified courier services for all deliveries.
  • In case of delays due to weather, courier issues, or unforeseen circumstances, we update the customer promptly.
  • Customers are advised to inspect the product upon delivery before signing. Recorded unboxing videos help in claims for exchanges or returns.
  • Couriers are instructed to follow safety protocols, including handling fragile products with care.

4. Data Protection & Privacy

  • TruDeliver does not share customer or vendor data with unauthorized parties.
  • All personal and payment information is securely stored and encrypted.
  • Vendors and customers are advised not to share sensitive information outside the official TruDeliver platform.

5. Fraud Prevention & Reporting

  • TruDeliver actively monitors suspicious activity to prevent fraud.
  • Customers and vendors must report scams, fake messages, or suspicious links immediately to support@trudeliver.com or WhatsApp +91 9686544813.
  • Claims or exchanges require documented evidence, such as unboxing videos, photos of damaged products, or correspondence records.

6. Emergency Contacts

  • Customer Support: +91 9686544813 (11:00 AM – 4:00 PM, Mon – Sat)
  • Email: support@trudeliver.com
  • Office Address: KK Digital Ventures (TruDeliver), Near NMC Main Road, Hosamane, Bhadravathi – 577301

By following these guidelines, TruDeliver ensures a secure, transparent, and reliable eCommerce experience for all users.