Shipping Policy
Shipping Policy – TruDeliver
At TruDeliver, we are committed to delivering your products safely, reliably, and on time. Please read this Shipping Policy carefully to understand our shipping process, charges, delivery timelines, and customer responsibilities.
1. Delivery Timeline
Orders are typically delivered within 7–8 days from the date of pickup from the vendor.
Delivery timelines may vary due to factors beyond our control, including:
Adverse weather conditions, such as heavy rain or floods
Courier service delays
Public holidays
Natural calamities or other unforeseen events
Any significant delay caused by such circumstances will be communicated to the customer where reasonably possible.
2. Order Confirmation & Processing
Placing an order does not guarantee immediate dispatch or delivery.
Orders are confirmed only after the respective vendor verifies product availability and stock.
Once the order is confirmed, it will be processed for pickup and shipment.
In case a product becomes unavailable after order placement, TruDeliver may contact the customer regarding an alternative product, cancellation, or refund, as applicable.
3. Shipping Charges
TruDeliver follows a simple and transparent shipping charge structure:
Orders below ₹10,000: Shipping charge of ₹100 per shipment.
Orders of ₹10,000 or above: Free shipping.
The applicable shipping charge, if any, will be displayed at checkout before the order is placed.
If an order is shipped in multiple packages due to products being sourced from different vendors, shipping charges may apply based on the applicable shipment terms.
Free shipping eligibility may be subject to product, location, courier service, or other applicable restrictions, which will be displayed at checkout where relevant.
4. Delivery Address & Contact
Customers must provide accurate and complete delivery information, including:
Full name
Mobile phone number
Complete delivery address
PIN code
Landmark or additional delivery instructions, where applicable
TruDeliver will not be responsible for failed or delayed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.
5. Partial Shipments
An order may be shipped in multiple packages when:
Products are sourced from different vendors
Products have different availability or dispatch timelines
Products require separate shipments due to their size, weight, or shipping restrictions
Customers may receive separate tracking details for different shipments.
6. Order Tracking
Tracking details will generally be provided via email or WhatsApp once the order has been picked up by the courier.
Customers can use the tracking information to monitor the shipment until delivery.
7. Lost, Damaged, or Defective Shipments
In case of a lost, damaged, or defective shipment, customers should contact TruDeliver support within 2 days of delivery.
Customers may be required to provide photographs, videos, package condition details, or other supporting evidence.
TruDeliver will coordinate with the vendor and courier partner and process the matter in accordance with the applicable Refund & Return Policy.
8. Courier Service Limitations
Delivery depends on the operational capacity and serviceability of our courier partners.
Delays may occur due to:
Remote or non-serviceable locations
Natural calamities
Heavy rain or floods
Strikes or public disruptions
Courier operational issues
Technical failures
Other circumstances beyond TruDeliver's reasonable control
TruDeliver will make reasonable efforts to communicate significant delivery delays to customers.
9. Failed Delivery Attempts
If a courier partner attempts delivery and the delivery cannot be completed, the customer may be notified.
Depending on the courier partner's policy, the shipment may be rescheduled for another delivery attempt.
Additional charges, if imposed by the courier due to customer-related delivery failure, may be applicable where permitted.
10. Customer Responsibility
Customers are responsible for:
Providing accurate delivery information
Being available to receive the shipment
Ensuring that the package is received safely
Checking the package condition at the time of delivery
Reporting any visible damage, shortage, or other delivery-related issue promptly
Providing photographic or video evidence where required for a return, replacement, or refund claim
11. Contact for Shipping Issues
For shipping-related queries or concerns, please contact TruDeliver:
Email: support@trudeliver.com
WhatsApp / Phone: +91 96865 44813
Support Hours: 11:00 AM – 4:00 PM, Monday to Saturday
TruDeliver strives to provide timely, safe, and transparent delivery services. By placing an order with TruDeliver, you acknowledge and agree to the terms of this Shipping Policy.