Refund & Return Policy

Refund, Return & Exchange Policy

At TruDeliver, returns and exchanges are accepted only for wrong, damaged, defective products, or other valid issues approved by TruDeliver.

1. Return Period
Return or exchange requests must be raised within 3 days of delivery.
A clear unboxing video is mandatory for all return or exchange requests.
2. Return & Exchange Process
Contact us at support@trudeliver.com or 9686544813 with your order number, reason, photos, and unboxing video.
TruDeliver will review and approve eligible requests.
We prioritize exchange with the same product.
If the same product is unavailable with the vendor, a refund will be issued.
3. Refunds
For online payment orders, if the product is unavailable with the vendor, the full amount paid will be refunded to the original payment method.
Approved refunds are processed within 5–7 business days. Bank/payment-provider processing time may vary.
4. Return Shipping

For approved wrong, damaged, or defective products, TruDeliver will bear the applicable return shipping cost.
Do not send any product back without receiving return instructions from TruDeliver.
5. Non-Eligible Returns

Returns are not accepted for change of mind, personal preference, incorrect product selection, or products damaged/used by the customer, unless approved by TruDeliver.

6. Contact Us

KK Digital Ventures – TruDeliver
NMC Main Road, Bhadravathi, Karnataka – 577301, India
Email: support@trudeliver.com
Phone: 9686544813