FAQ
Frequently Asked Questions (FAQ) – TruDeliver
1. Orders & Confirmation
Q1. How do I place an order? A: Browse products on our website or app, select the items, add them to your cart, and proceed to checkout. Provide your details and choose a payment method to place the order.
Q2. Is my order confirmed immediately after I place it? A: No. Your order is not confirmed until the vendor verifies stock availability. You will receive an order confirmation once the vendor confirms the item is in stock.
Q3. Can I modify or cancel my order? A: Orders can be canceled or modified only before vendor confirmation. Once confirmed, cancellations are allowed only in cases of stock unavailability or incorrect/damaged items.
2. Payment & Refunds
Q4. What payment methods do you accept? A: We accept online payments (UPI, net banking, credit/debit cards) and Cash on Delivery (COD) where available.
Q5. What if my online payment fails? A: If payment fails, your order will not be confirmed. You may retry payment or contact our support team for assistance.
Q6. How are refunds processed? A: Refunds are processed only for eligible returns or cancellations. For online payments, the refund is made to the original payment method within 5–7 business days.
3. Shipping & Delivery
Q7. How long will it take to deliver my order? A: Orders are typically delivered within 7–8 days from pickup. Delays may occur due to rain, courier issues, or other unforeseen circumstances.
Q8. Can I track my order? A: Yes. Tracking details will be shared via email or WhatsApp once the order is picked up by the courier.
Q9. What happens if I am not available at the time of delivery? A: If delivery fails, the courier will attempt delivery again or notify you for rescheduling, depending on their policy.
4. Refund, Return & Exchange
Q10. What is your return/exchange policy? A: We accept exchanges only if the product is damaged, incorrect, or defective. Silly reasons like “I don’t like the color” are not eligible.
Q11. Is an unboxing video required? A: Yes. Recording an unboxing video within 2 days of delivery is mandatory for processing exchanges or refunds.
Q12. What if the product is not available at the vendor during exchange? A: If the same product is unavailable, we will process a full refund. Priority is always given to exchanging the same product.
Q13. How should I return a product? A: The product must be returned to the vendor in the same condition as received, along with your unboxing video and order details sent via email or WhatsApp.
5. Product Issues
Q14. What if my product is missing parts or accessories? A: Exchanges are not possible if essential parts are missing at the time of delivery. Please report any missing components immediately with photographic/video proof.
Q15. Who is responsible for product quality? A: Products are supplied by third-party vendors. TruDeliver ensures proper coordination but is not responsible for manufacturing defects.
6. Support & Contact
Q16. How do I contact customer support? A: You can reach us at:
- Phone/WhatsApp: +91 96865 44813
- Email: support@trudeliver.com
- Support Hours: 11:00 AM – 4:00 PM, Monday to Saturday
Q17. How fast will I get a response? A: Our team typically responds within 24–48 hours during business days.